Telephone Banking

Just a phone call or text away.

Choose the telephone banking option that's best for you.

Our contact centre (Member Services Centre) is staffed by member service specialists ready to assist you 7 days a week, even on holidays.

Hours.

Monday to Saturday
8 am to 8 pm

Sunday
10 am to 5:30 pm

Call us.

Metro Vancouver
604-877-7000

Greater Victoria
250-519-7000

Toll-free
1-888-826-2489 (1-888-Vancity)

International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)

Visa inquiries
604-877-4999 or toll-free 1-800-611-8472

Here to help.

Our member service representatives can take care of your everyday banking needs and provide expert advice.

Account inquiry
Bill payments
Transfer funds
Member card inquiries
Online banking assistance
Change telephone banking code or PIN
General inquires and advice

Automated telephone banking is a safe, easy way to pay bills or cancel a pending payment. Available 7 days a week for 24 hours a day, access services in English, Cantonese, Punjabi, and French. Make sure you have your MEMBER CARD® debit card # and telephone banking code ready.

Automated telephone banking.

Metro Vancouver
604-877-7001

Greater Victoria
250-519-7000

Toll-free
1-800-310-8777

International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)

Multiple languages.

Cantonese
604-648-5184 or toll-free 1-855-648-5184

Punjabi
604-648-5185 or toll-free 1-855-648-5185

French
604-648-5186 or toll-free 1-855-648-5186

What you'll need.

Your MEMBER CARD debit card

Please enter the last 10 digits of your MEMBER CARD number (include zeros, omit the space), then press the '#' key.

Telephone banking code

Enter your telephone banking code which is also called your Personal Access Code or PAC numbher, then press the '#' key.

If you don't have a MEMBER CARD debit card or a code, visit a community branch.

Relationship number

Your accounts are held under a Relationship number. You can find your Relationship number on your statement and in online banking.

Get started with mobile text banking.

You don't need a fancy smartphone to check your current account balances and recent transactions 24 hours a day, from wherever you happen to be. Simple use your text-enabled phone. It's fast, easy and free. Standard text messaging rates may apply, depending on your carrier and plan.

Register

Send a text

Send a text messsage to VNCTY (86289) with the corresponding shortcode

We text you back

Get your balance and transactions sent to your phone.

non-smart cellphone receiving account balance through text

Features.

With mobile text banking, you can:

Check balance
Access your account balances for up to five of your Vancity accounts in real-time.

View recent transactions
Access your five most recent transactions.

Top 3 shortcodes.

Text BAL to receive a text message with your account balance.

Text BAL ALL to check all of your account balances.

Text ACT to check your account history.

More shortcodes.

ACT <account nickname> - To access the account activity of a specific account.

BAL <account nickname> - To access the balance of a specific account.

DISABLE - To temporarily disable your phone.

HELP - To access a list of the commands you can use.

INFO - To access contact info about Vancity.

STOP - To permanently delete your phone.

Mobile text banking FAQs.

How do I text VNCTY?

If your phone allows it, simply text your command to the five letters VNCTY. Some smart phones don't allow you to text VNCTY on their keyboard. In this case, you may text your command to 86289, which is the equivalent. The letters VNCTY make up 86289 on a regular keyboard.

How much does it cost to use Mobile Text Banking?

There is no charge for Vancity account balance enquiries, bill payments, transfers to, from or between Vancity accounts. See our Personal Account Services and Fees schedule for details of fees on our other services. Check with your mobile phone or mobile device service plan provider fees related to your plan.

So, I need Online Banking access with Vancity first?

Yes. Just pop into any Vancity branch, and we'll get you set up for Online Banking. No problem at all.

Is my personal information secure with Mobile Text Banking?

Very. Much the same as an ATM slip, the only details that are ever going to be transmitted will be your account balance or recent account activity. There will be no way for you — or anyone else — to make changes to your account, remove funds, or access any of your personal information.

I need to stop my Mobile Text Banking service, what do I do?

If you lose your mobile phone, just log into Online Banking, and select Mobile Text Banking from the left-hand navigation and either disable or delete your cell phone. If you can't access your Online Banking, but have your mobile phone, simply text the word STOP to VNCTY (86289) and your mobile phone will be permanently deleted from Online Banking.

Yikes! What if I misplace my phone or (gulp!) it's stolen?

We recommend you disable your phone from the Mobile Text Banking service as soon as you realize your phone is missing. Simply log into Online Banking, and select Mobile Text Banking from the left-hand navigation and either disable or delete your cell phone.

Will Mobile Text Banking work when I am visiting my Grandma in Arizona, my cousin in New York, and my friends in Seattle?

If your cell phone carrier has a roaming agreement with a foreign carrier, Mobile Text Banking should work. However, please note that because the service is outside of Canada, you may run into challenges.

Will Mobile Text Banking work with my mobile phone company?

It should. We have agreements with the following mobile phone companies: Bell, Rogers, TELUS, Virgin (Bell), Fido (Rogers), MTS, Sasktel, MTS, Koodo, Solo, PC Mobile, Mobilicity, Wind.

What if my mobile phone company isn't on the list?

For some of the other discount mobile companies like 7-Eleven SpeakOut™ Wireless and Petro-Canada Mobility, SMS messaging has been turned off, so we can't support these mobile devices with Mobile Text Banking.

Can I register more than one membership to my mobile device?

At this time, you can only register one membership to a mobile device. However, you can registered multiple mobile devices to a membership.

Telephone & text banking