Lost or stolen card
MEMBER CARD
Toll-free: +1-888-826-2489
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
(IAC varies by country)
Credit card
Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0
Report security incident
In person: Visit a branch
By phone:
604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489
Report phishing or cybersecurity threats: information_security@vancity.com
Examples of security incidents may include being a victim of fraud, unauthorized online banking or debit card activity, or compromized personal or financial information.
More about security at Vancity
