Cookies

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Cookies.

You can select which cookies to accept while visiting vancity.com through our cookie preference center:

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you browse websites. They act as the internet’s memory cells and are used to make our website work or work more efficiently and to provide us with information about how our visitors use it.

Cookies may automatically collect information such as an identifier assigned to your device, your Internet Protocol address (IP address), time spent on our website or certain pages of our website, browsing habits, and preferences.

How do cookies benefit you?

Our website uses cookies and similar technologies like web beacons, log files and pixel tags (referred to collectively as “cookies”) to help provide our members with the best experience we can. Vancity does not use cookies to share your personal information with third parties, including social media platforms such as Facebook, Instagram, or Twitter.

We use cookies to help us:

  • Make our website work as expected
  • Improve the speed and security of the site
  • Securely provide online banking features, including multi-factor authentication
  • Provide social features like sharing specific pages through Facebook
  • Tailor relevant advertising and social media content based on your preferences
  • Continuously improve our website for our members
  • Collect data as legally required by regulators

What are the different kinds?

There are primarily two different types of cookies: Essential and Non-essential. While essential cookies are strictly necessary cookies for websites to perform and protect you from fraud and other online security threats, cookies used for analytic and advertising purposes fall in the category of non-essential and require your consent for collection.

Essential Cookies

These cookies are for functionality and security. They are set in response to your actionswhich amount to a request for services, such as setting your privacy preferences, logging in, filling in forms, viewing media and using tools. You can set your browser to block or alert you about these cookies. If you choose to block these cookies, some parts of our website will then not function as intended. These cookies do not store any of your personal information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our website, and will not be able to monitor its performance.

Personalization Cookies

These cookies enable personalization of our website. For example, if you receive a personalized offer in an email from us, these cookies ensure the details you see on our website match the personalized offer we’ve sent you. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not directly store personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Read our Privacy Code

Control your cookies.

You can adjust your browser settings to block all cookies or to notify you before a cookie is set. If you block strictly necessary or functional cookies, you may find that some functions or our website are not available or that certain parts of our website will not load. In particular, you may not be able to access online banking if you disable these cookies.

Here's how to adjust different browser settings in:

You may be able to control how social media platforms use the information they collect through cookies by changing your privacy settings on the applicable platform.

Some of our advertising partners participate in the following industry programs that include web pages to visit to opt-out of advertising cookies.