Vancouver City Savings Credit Union, Vancity Investment Management Ltd., Vancity Capital Corporation, SCU Insurance Services Ltd. and Vancity Life Insurance Services Ltd. (collectively, “Vancity”, “we”, “us” or “our”) strives to protect and respect your privacy during your digital interactions with us. This Charter, together with the Vancity Privacy Code, explains how we collect, use, disclose, and protect your personal information when you use our online services, including visits to our websites, online or mobile applications, or interactions with our digital communications and campaigns (“Online Services”). The Vancity entity that controls and is accountable for your personal information is the Vancity entity whose Online Services you interact with.
This Charter may be revised periodically. We will notify you of material changes by posting a revised Charter on our website. We encourage you to visit our website regularly to stay informed.
Personal information we collect and how we use it.
When you use our Online Services, you may provide us with your personal information directly, such as when you sign up for products and services through our Online Services or otherwise engage with our Online Services. The types of personal information we collect from you directly are set out in the Vancity Privacy Code.
We may also collect your personal information automatically, such as information about your computer or device you use to access our Online Services, information about your physical location, and statistical information regarding how you interact with our Online Services, including time spent on our website or certain pages of our website.
Examples of the personal information and data collected automatically include your Internet Protocol (IP) address, browsing habits, preferences, device model, unique device number, browser type, operating system of your device, information about your screen size, date and time and use of app, device orientation and movement, and click-IDs.
The information we collect helps us to:
- Verify your identity and ensure we have accurate information about you
- Authenticate your device and personalize your digital experience
- Securely provide features in online banking, including multi-factor authentication and other fraud prevention features
- Determine which settings are appropriate for your computer or device
- Provide enhanced digital functionality and banking options
- Continuously improve your experience, including the speed and visualizations
- Collect statistical information and measure engagement
- Provide social features like sharing specific pages through Facebook
- Analyze information and tailor relevant advertising and social media content based on your preferences, including interest-based advertising
- Comply with our legal and regulatory obligations
Technology we use.
Our Online Services use cookies and similar technologies like web beacons, log files and pixel tags (referred to, collectively, as “cookies”) to help provide our members with the best experience we can.
Cookies are small text files that are placed on your computer or mobile device when you browse websites. They are used in order to make our website work, or work more efficiently, as well as to provide us with information about how our visitors use our website.
Cookies may automatically collect information such as an identifier assigned to your device, your Internet Protocol address (IP address), time spent on our website or certain pages of our website, geolocation, browsing habits, and preferences.
Essential Cookies
These cookies are for functionality and security. They are set in response to your actions which amount to a request for services, such as setting your privacy preferences, logging in, filling in forms, viewing media, and using tools. You can set your browser to block or alert you about these cookies. If you choose to block these cookies, some parts of our website will then not function as intended. These cookies do not store any of your personal information.
Performance Cookies
We and our service providers (such as Google and Adobe) use cookies to compile visitor statistics such as how many people have visited our website, how long they spend on our website, what pages they look at and for how long, and what websites they visit before and after coming to our website. These cookies also help us measure the effectiveness of our advertising efforts. We use the information collected through performance cookies to help us improve our website and marketing efforts.
Personalization Cookies
These cookies enable personalization of our website. For example, if you receive a personalized offer in an email from us, these cookies ensure the details you see on our website match the personalized offer we’ve sent you. If you do not allow these cookies, then some or all of these services may not function properly.
Targeting Cookies
We allow third party advertising partners, such as advertising networks and social media platforms, to set cookies during your visit to our website. These partners use cookies to understand your preferences and interests in order to deliver tailored content to you, such as messages, offers and advertisements, when you visit our website, third-party websites or social media platforms. These cookies are used to:
- Collect information about your online behavior within vancity.com and on third party websites to help better tailor messages and offers to you on vancity.com and on third party websites and social media platforms, based on perceived interests and demographic profile.
- Better understand our member base so that we can target our advertising efforts appropriately.
- Limit the number of times our advertisements are displayed to you.
- Personalize your experience based on which pages you visit.
- Measure the effectiveness of our marketing campaigns.
Google Signals
We use Google Signals, a feature of Google Analytics, to collect aggregated data about our website visitors. This includes cross-device tracking and demographic information from users who have opted in to Google Ads Personalization. This data is processed by Google and may include identifiers for targeted advertising purposes.
You can opt-out of data collection by adjusting your Googles Ads settings or by disabling cookies in your browser.
How to control the cookies we store and access.
To control or refuse essential, performance, personalization, and targeting cookies, please visit Cookies - Vancity. You can also adjust your browser setting to block all cookies or to notify you before a cookie is set. If you block essential cookies, you may find that some functions on our website are not available or that certain parts of our website will not load. In particular, you may not be able to access online banking if you disable these cookies.
Find out how to adjust the settings for different browsers here:
- Chrome
- Firefox
- Microsoft Edge
- Safari
- You may be able to control how social media platforms use the information they collect through cookies by changing your privacy settings on the applicable platform.
Opting out of interest-based advertising.
Some of our advertising partners participate in the following industry programs that include web pages to visit to opt-out of advertising cookies:
Contact us.
You may direct questions about our use of cookies and interest-based advertising to our Corporate Privacy Office.
Mail:
Vancouver City Savings Credit Union
Corporate Privacy Office
183 Terminal Avenue
Vancouver, B.C. V6A 4G2
ATTN: Chief Privacy Officer
Email:
Phone:
604-877-8479